Refund policy

Your Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer residing in France or another EU member state, you have the legal right to withdraw from your purchase within 14 days from the date you (or a third party designated by you, other than the carrier) receive the goods, without providing any reason.

To exercise your right of withdrawal, you must notify us of your decision by a clear statement (e.g., an email sent to info@blendoraeyewear.com). You may use the model withdrawal form if you wish, but it is not obligatory. You have 14 days from the delivery date to send us this notification.

Once you have notified us of your withdrawal, you have an additional 14 days to send the goods back to us. The return is at your own cost, unless the item was defective, damaged in transit, or incorrect.

Our Voluntary Return Policy

In addition to your legal rights, we offer a 14-day return policy from the delivery date. To be eligible, you must contact us at info@blendoraeyewear.com within this 14-day period to initiate the return.

Return Conditions

Items must be returned in their original condition: unworn, undamaged, and with all original packaging, tags, and accessories intact.

For hygiene reasons, we cannot accept returns of eyewear that shows signs of wear or has been altered.

We reserve the right to refuse a return if the item does not meet these conditions.

How to Initiate a Return

To start a return, please email us at info@blendoraeyewear.com with the following information:

The location and date of your purchase

Proof of purchase (order number or receipt)

Photographs of the product

A brief explanation of why you are dissatisfied

Once we receive this information, we will review your request and provide return instructions, including the return address, within 1–2 business days.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received was defective, damaged in transit, or incorrect. In such cases, Blendora Eyewear will cover the return shipping costs.

Refund Processing

Once your returned item is received and inspected at our facility, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow up to 8 business days for the refund to appear on your account, depending on your bank or card issuer.

In accordance with French Consumer Code, for exercises of the right of withdrawal, refunds are made no later than 14 days from the date we receive the returned goods or you provide proof of shipment, whichever is earlier.

We will notify you by email once the refund has been initiated.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including return shipping costs, at no additional expense to you.

Final Sale Items

Any items marked as final sale at the time of purchase are not eligible for return or refund, unless they arrive defective or damaged.