Frequently Asked Questions

Ordering

How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You will receive a confirmation email once your order is placed.

Can I cancel or change my order?
You can cancel or modify your order within 2 hours of placing it, provided it has not been dispatched. Contact us immediately at info@blendoraeyewear.com or call +33 4 91 17 03 56.

I didn't receive an order confirmation email. What should I do?
Check your spam or junk folder first. If you still cannot find it, contact us at info@blendoraeyewear.com with your name and approximate order time.

Shipping

Where do you ship?
We ship to mainland France only, including Corsica. We do not currently deliver to French overseas territories or international destinations.

How much does shipping cost?
Shipping is free on all orders within mainland France.

How long will my order take to arrive?
Orders are processed within 1–2 business days. Delivery to mainland France takes 3–5 business days after dispatch. Total estimated delivery time: 4–7 business days.

How can I track my order?
You will receive a tracking number by email once your order is dispatched.

What if my order hasn't arrived?
If your order has not arrived within 7 business days of dispatch, contact us at info@blendoraeyewear.com. We will investigate with the carrier and arrange a replacement or refund if the package is confirmed lost.

Returns & Refunds

What is your return policy?
You have 14 days from the delivery date to notify us of your intention to return the item. Once you have notified us, you have an additional 14 days to ship the item back to us. Items must be in original, unworn condition with all packaging and tags.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect. If you are exercising your legal right of withdrawal, the direct cost of returning the goods is also borne by you.

How long does a refund take?
Once we receive and inspect your return, we process refunds within 1–2 business days. The refund will appear on your original payment method within 8 business days. In accordance with French Consumer Code, for exercises of the right of withdrawal, refunds are made no later than 14 days from the date we receive the returned goods or you provide proof of shipment, whichever is earlier.

Can I exchange an item?
We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.

What if I received a defective or incorrect item?
Contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund, including return shipping costs.

Payment

What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.

Is my payment secure?
Yes. All transactions are encrypted with SSL. We do not store full payment card details on our servers.

What currency are prices in?
All prices are in Euros (€) and include French VAT.

Product & Warranty

Do your products come with a warranty?
Yes. All Blendora eyewear is covered by a 12-month warranty against manufacturing defects. This covers lens delamination, frame cracks, and hinge failures under normal use. It does not cover accidental damage, scratches from normal wear, or loss.

How do I make a warranty claim?
Contact us at info@blendoraeyewear.com with your order number, a description of the defect, and photographs. We will review your claim and provide instructions.

Contact

How can I contact you?
Email: info@blendoraeyewear.com
Phone: +33 4 91 17 03 56
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

Where are you located?
Our registered business address is 165 Avenue du Prado, 13008 Marseille, France. This is not a retail location. Please do not send returns here without prior authorization.